Charging Essentials Privacy Policy, Terms of Use, and Limited Warranty

Thank you for purchasing a Charging Essentials Smart Device hardware and for starting to use the Charging Essentials Smart Device software and all its functionalities! The Charging Essentials Privacy Policy, Terms of Use, and Limited Warranty is provided below.


What information is collected and how do we use it?

  • Types of Personal Data Collected. In this Policy “personal data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. We may collect both personal and non-personal data to enable and facilitate the best user experience possible. To provide our services to you, we may ask you to provide necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.
  • Set up and log in of Charging Essentials Account. Personal data that is collected for creating a Charging Essentials Account may include your email address or mobile phone number, device related information (e.g. IMEI number, sim card data, Wi-Fi router data, etc.) and various location related information (e.g. location area code, mobile network and country codes).
  • Purchasing Charging Essentials products. When you make purchases through the Charging Essentials e-commerce website, we may collect your Charging Essentials Account ID (or mobile phone number or email address used to create your Charging Essentials Account), name, phone number, delivery address and order details, etc. Charging Essentials provides logistics services to deliver the products purchased on the e-commerce website. When you use these services, we may also collect the order number, invoice date, list of purchased items and your contact details in order to process the services.
  • Activating Charging Essentials Smart hardware. When you activate the Charging Essentials Smart device hardware, we may collect details you provide as part of your profile, such as your address.
  • Sync Charging Essentials Smart device data. When you synchronize the Charging Essentials Smart device data, e.g. to Charging Essentials Smart device Cloud Service, we may collect data relating to your activities and functionalities of Charging Essentials Smart device, such as those obtained from our sensors and features on Charging Essentials Smart device and smart alarm related information.
  • Sharing your content. When you share content or send information to family and friends, we may collect personal information of those people, such as their names, email addresses, telephone numbers, and mailing addresses (if we need to send a product to them). You hereby represent and warrant that you have obtained necessary consent for use of third parties’ personal data if you choose to provide them to us. When you share content or invite users to use Charging Essentials Smart device, please note that other users may see personal data you share.
  • Processing the services. In providing the above services, we may also collect data in relation to your device, including your Charging Essentials Smart device ID, firmware version, device OS version, model and system, and visiting IP and time.

How the Personal Data is used

  • Charging Essentials’ primary goal in collecting information is to provide you with a superior customized online experience, and outstanding Apps and customer service.
  • When you visit Charging Essentials web sites or license Charging Essentials Apps, you may provide us with the following types of information: (1) web site, App and email use information collected as you and other people browse, download and use our web sites and Apps or respond to Charging Essentials initiated email (example: type of web browser and operating system used to access the Charging Essentials web site or App), (2) information you knowingly and voluntarily choose to disclose to Charging Essentials that we collect on an individual basis (example: completing an online form requesting product literature or inputting your name, address, email, project management information, etc. or that of your customer/client), and (3) information about your device (example: internet protocol (IP) address, MAC address, and geolocation of your device). For supplemental information about specific data collection utilized within an App, please refer to that App’s End User License Agreement. The web browser you choose to use may have a “do not track” (or similar) option available in the browser’s settings. Charging Essentials does not currently respond to the “do not track” signal on its Websites or online services.
  • By using a Charging Essentials web site or App, you allow Charging Essentials to access information as stated above, and to record, compile and use such information in the provision and improvement of the services, features, and functionality available from the web site or App. The personal data may also be used to provide you with our products and services, processing your orders, performing contractual obligations between you and us, to ensure the functions and safety of our products, to verify your identity, to prevent and trace fraudulent or inappropriate usage.
  • Charging Essentials may use Personal Data to develop our products and services, together with general and statistical information; to communicate with you, including providing you with notifications on products and services that are updated or launched; to provide marketing and promotional materials to you on our products and services; to personalize product design and to provide you with services tailored for you, for example, recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of Charging Essentials Smart device; to conduct investigations regarding our products and services; and to provide maintenance services, monitor software licenses, to improve our products or analyze the efficiency of our operations.

Other Information

  • We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you.
  • When you create a Charging Essentials Account, download our software, register in our e-commerce website, participate in online surveys or interact with us in other ways, we may collect your language preferences, postal code, area code number and time zone in which you use our products and services, and your profession.
  • When you use our services or functions that are based on location information, e.g. carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
  • When you use our website, online services, interactive applications, email messages and advertising, we may use cookies and other technical elements (e.g. pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g. in saving your preferred language settings, sending emails in a readable format, to determine whether the emails have been opened or not, etc.
  • When you use the Internet browser in using our products and services, we may collect log information, e.g. IP address, browser type, language, reference source, operating system, date and time marking and click rate data.
  • When you first use and activate your Charging Essentials Smart device, the device’s unique identification code and approximate geographical information may be collected.

Access, Updating or Correcting Your Personal Data

  • You may request access and/or correction or any other personal data that we hold about you. When you update your personal data, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access or correction of your personal data, we shall process in accordance with the laws of your country. While we try our utmost in acceding to your requests, unreasonably repetitive or unrealistic requests or those that put others’ privacy at risk may be declined.
  • We normally provide such services for free but reserve the right to charge a reasonable fee.

Sharing your information

  • We may disclose your personal data on occasion to third parties in order to provide the products or services that you have requested. Some of these third parties may be located outside your home country.

Disclosure to Charging Essentials group companies and Third Party Service Providers

  • In order to conduct business operations smoothly, the Charging Essentials entity which collects your personal data may disclose your personal data from time to time to other Charging Essentials group companies (in communications, social media, technology or cloud business), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, and customer service providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal data on Charging Essentials’ behalf or for one or more of the purposes listed above.

Email from Charging Essentials

  • You may receive email communication from Charging Essentials in two ways: 1) email received from an individual at Charging Essentials based on existing business relationships and 2) electronically initiated email originating from your interaction with a Charging Essentials web site or App.

Disclosure to Others

  • Charging Essentials may disclose your personal data without further consent if required or permitted by law in the following cases: cases in which the disclosure is required or authorized based on the applicable laws and/or regulations; cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of the individual or another individual; cases in which the disclosure is necessary for the prevention of crime or legal proceedings; cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way; cases in which the disclosure is necessary for any investigation or proceedings; cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorization signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer; and/or cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.
  • Charging Essentials may utilize the analytics and crash reporting services of a 3rd party to provide us with anonymous statistical and technical information about your usage of our web site and Apps.

Information Not Requiring Consent

  • We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, or we may tell our business partners the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
  • For the avoidance of doubt, in the event that we are permitted by law to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.

Information Safety Safeguards

  • We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect. We have put in place the following security procedures and technical and organizational measures to safeguard your personal data: Your personal data is stored on secure servers that are protected in controlled facilities. All data saved in the back-end is classified into different levels based on the importance and sensitivity of the data, e.g. whether the data contains personal data.
  • Data exchanged between Charging Essentials devices and servers are encrypted using Secure Sockets Layer (“SSL”).
  • There is an optional two-step verification process when users access their Charging Essentials Account.
  • There is regular review of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • Access is restricted to Charging Essentials employees and Third Party Service Providers who need to know that the information in order to process it, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations.
  • There are also access controls for all server clusters used for cloud-based data storage and process.
  • Most data used for Charging Essentials products and/or services is stored in a storage system. By using column family based access control mechanism, Charging Essentials employees are only allowed access to the data column families they are granted access to.
  • Please note also that for the above, Charging Essentials may use overseas facilities to process or back up your personal data, including data centers in multiple countries, including but not limited to Peoples Republic of China, United States of America, and Germany. As a result, we may transfer to and store your personal data at our overseas facilities. However, this does not change any of our commitments to safeguard your personal data in accordance with this Privacy Policy.

Minors

  • Charging Essentials does not seek or intend to seek to receive any personal data from minors. Should a parent or guardian have reasons to believe that a minor has provided Charging Essentials with personal data without their prior consent, please contact us to ensure that the personal data is removed and unsubscribe them from any of the applicable Charging Essentials services.

Other Web Sites

  • This Privacy Policy applies only to Charging Essentials controlled web sites and Apps. We do not monitor the content, information, or web practices of any web sites or Apps linked to or from our web site or Apps, and make no representations about the current security of these sites and Apps. We encourage users to review the privacy statements of other web sites and Apps they visit.
  • Please note that the existence of any external link to another web site or App does not suggest that we are endorsing the linked company, its products and/or its services.

Updates to the Privacy Policy

  • We keep our Privacy Policy under regular review. If we change our Privacy Policy, we will post the changes on all the Charging Essentials websites, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the time that we post the same on the Charging Essentials websites. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal data from you or when we wish to use or disclose your personal data for new purposes.

Limited Warranty and Claims for Loss

CHARGING ESSENTIALS WARRANTS THAT PRODUCT DELIVERED HEREUNDER WILL AT THE TIME OF DELIVERY BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP AND WILL CORRESPOND WITH THE SPECIFICATIONS ISSUED BY CHARGING ESSENTIALS AND PERFORM UNDER NORMAL USE AND SERVICE. SUBJECT TO THE FOREGOING ALL WARRANTIES, REPRESENTATIONS, GUARANTEES, CONDITIONS AND TERMS, OTHER THAN THOSE EXPRESSLY SET OUT IN THE AGREEMENT WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW, TRADE USAGE OR OTHERWISE AND WHETHER WRITTEN OR ORAL ARE HEREBY EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMISSIBLE BY LAW.

ALL CHARGING ESSENTIALS PRODUCTS MUST BE INSTALLED AND USED IN ACCORDANCE WITH THEIR INSTRUCTIONS, INCLUDING INSTRUCTIONS PROVIDED WITH THE CHARGING ESSENTIALS PRODUCT PACKAGING OR PROVIDED ON THE PRODUCT ITSELF. CHARGING ESSENTIAL SURGE SUPPRESSION PRODUCTS WILL NOT PREVENT DAMAGE FROM ALL SURGES, AND SPECIFICALLY ARE NOT DESIGNED OR WARRANTED TO PROTECT AGAINST LIGHTNING STRIKES. CHARGING ESSENTIAL SURGE SUPPRESSION PRODUCTS MUST BE INSTALLED ON A PROPERLY GROUNDED OUTLET WITH A CIRCUIT BREAKER APPROPRIATE FOR ELECTRONIC PRODUCTS, TYPICALLY 15 AMPS.

AT THE DISCRETION OF CHARGING ESSENTIALS ANY DEFECTIVE PRODUCT WILL BE REPLACED OR THE PURCHASE PRICE REFUNDED. THIS WARRANTY SHALL IN NO EVENT EXCEED AMOUNTS PAID BY CUSTOMER TO CHARGING ESSENTIALS OR ITS AFFILIATES FOR THE CHARGING ESSENTIALS PRODUCTS INVOLVED, AND EXPRESSLY EXCLUDES COVERAGE OF ANY DAMAGE TO THIRD PARTY PRODUCTS OR ELECRONICS.

ANY ACTION BROUGHT BY CUSTOMER IN CONNECTION WITH SUCH NONCOMPLIANCE HEREUNDER MUST BE COMMENCED WITHIN SIX (6) MONTHS AFTER SUCH CAUSE OF ACTION ACCRUES OR IT WILL BE DEEMED WAIVED. CHARGING ESSENTIALS'S TOTAL AGGREGATE LIABILITY TO CUSTOMER UNDER, ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY) BREACH OF STATUTORY DUTY, MISREPRESENTATION OR OTHERWISE, AND CUSTOMER RELEASES CHARGING ESSENTIALS FROM ALL CLAIMS AND LIABILITIES IN EXCESS OF THIS LIMITATION AND WAIVES ALL OTHER REMEDIES, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE REMEDY OF SPECIFIC PERFORMANCE AS WELL AS ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

IN NO EVENT SHALL CHARGING ESSENTIALS BE LIABLE TO CUSTOMER FOR ANY CLAIM (WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), BREACH OF STATUTORY DUTY, MISREPRESENTATION OR OTHERWISE) FOR (A) ANY LOSS OF PROFIT, REVENUE, ANTICIPATED SAVINGS, BUSINESS OR CONTRACT, AND (B) ANY SPECIAL, INDIRECT OR CONSEQUENTIAL LOSS.

CUSTOMER ACCEPTS THAT THE LIMITATIONS AND EXCLUSIONS SET OUT IN THE AGREEMENT ARE REASONABLE HAVING REGARD TO ALL THE CIRCUMSTANCES INCLUDING, WITHOUT LIMITATION, THE CONSIDERATION. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT IN ANY WAY CHARGING ESSENTIALS'S LIABILITY FOR DEATH OR PERSONAL INJURY, FRAUDULENT MISREPRESENTATION OR FOR BREACH OF ITS OBLIGATIONS TO THE EXTENT THAT ANY RELEVANT JURISDICTION DOES NOT ALLOW CHARGING ESSENTIALS TO DISCLAIM LIABILITY FOR CERTAIN DAMAGES OUTLINED ABOVE, SUCH SPECIFIC LIMITATIONS OR EXCLUSIONS SHALL NOT APPLY.